Source: https://interbridge-solutions.com/services/trade-dispute-resolution

# China Supplier Dispute Support

InterBridge helps **overseas buyers** organize the evidence, identify the counterparty and compare next steps in a written **options summary**, *without legal advice or recovery guarantees*.

## A good fit if

- You paid a deposit or balance and the supplier has **not delivered or refunded**
- You received goods that do not match the order, or the supplier has **stopped replying**
- You are deciding whether negotiation, an on-site check or legal advice is the **proportionate next step**

## What we coordinate

- **Case and evidence review**: Build a **chronology** and organize contracts, payment proof, specifications, samples, inspection evidence and communications.
- **Counterparty and site checks**: Check available **registration details** and, when separately agreed and feasible, coordinate an on-site visit to verify the counterparty.
- **Negotiation and escalation coordination**: Support **bilingual contact** and coordinate a qualified lawyer or other specialist if formal action is appropriate.

## What you receive

- **Case chronology** and evidence checklist
- **Known counterparty details** and unresolved identity questions
- **Record of the contact** or negotiation steps you agree
- **Options summary** with dependencies, costs still to confirm and next decisions

## How it works

1. **Preserve the record**: Collect original files, payment evidence, product terms and **full message history** before any further contact.
2. **Identify the counterparty**: Match the English and Chinese names, addresses, registration details and **payment recipients** available.
3. **Assess practical routes**: Review evidence gaps, commercial leverage, contact strategy and whether **legal input** is needed.
4. **Carry out the agreed step**: Coordinate the communication, visit, negotiation or referral you choose and **record the outcome**.

## What we need from you

- **Contracts**, pro forma invoices, purchase orders and any company seals
- **Bank or payment records** and the recipient’s details
- Approved samples, specifications, inspection reports and **shipment records**
- Complete **emails and chat exports**, promises, deadlines and earlier settlement attempts

## Scope and limits

- No recovery, refund, response, settlement or legal outcome can be *guaranteed*.
- InterBridge is *not a law firm* and does not represent clients in court; legal work needs a separately engaged, qualified lawyer.
- Site visits, database searches, translation, notarization, investigation and legal fees depend on *feasibility and the written scope*.

## Common questions

- Q: What should I do first if my Chinese supplier stops replying?
  A: InterBridge suggests you **preserve the record** and hold off on further payments until the situation has been reviewed. Keep original contracts, invoices, payment proof, approved specifications or samples, shipping and inspection records, and complete *unedited* message histories. Then send an agent your chronology and a list of documents, and the agent replies with the questions needed to assess your options.
- Q: Can InterBridge get my money back from a Chinese supplier?
  A: **No.** InterBridge does not guarantee a recovery, refund, response or settlement. Outcomes depend on the evidence, whether the correct legal entity is identified, the supplier’s assets and response, the contract terms, the time that has passed and the route pursued. InterBridge organizes the case and coordinates options, and is *not a law firm*.
- Q: How much does supplier dispute support cost?
  A: InterBridge quotes dispute support **per scope**, and you agree the quote before any work starts. The price depends on how much evidence must be organized, whether translation is needed, whether an on-site check is agreed and how the case develops. Lawyers’ fees, notarization and other third-party costs are *separate*.
- Q: How long does a supplier dispute take to resolve?
  A: The duration depends on how complete the evidence is, how the supplier responds, the contract terms, the amount involved and the route chosen, from negotiated settlement to formal legal action. InterBridge *cannot promise a timeframe*. The **options summary** sets out the dependencies of each route so you can decide whether it is worth pursuing.
- Q: Do I need to be in China to handle a supplier dispute?
  A: **No.** Most of the work runs remotely from the documents, messages and payment records you send. An on-site supplier check, where feasible, is *agreed as an extra*. If you pursue formal action, a qualified lawyer advises whether any step needs you or a representative in China.
- Q: Is InterBridge’s initial case review legal advice?
  A: **No.** The initial review is an operational assessment of the record you provide and the practical routes available. InterBridge is *not a law firm* and does not represent clients in court. Legal advice must come from a qualified lawyer in the relevant jurisdiction, whom InterBridge can coordinate if you want.

## Talk to an agent

A **team member in Guangzhou** reads every message, and you agree the scope and quote *before any work starts*.

- Chat on WhatsApp: https://wa.me/8615325467680. Send a question, photos or files directly to an agent.
- [+86 153 2546 7680](tel:+8615325467680)
- [Moda232320315@gmail.com](mailto:Moda232320315@gmail.com)
- Contact on WeChat: Voguishgirl
- Send a project brief: https://interbridge-solutions.com/#contact. Put your details, quantities and dates in one message.
- Based in Guangzhou, China. Guangzhou time · UTC+8.

### What happens next

1. You **message an agent**.
2. The agent replies with **questions to define the scope**.
3. You agree the **scope and quote** *before any work starts*.

### Send with your first message

- **Product or project** you need help with
- **Quantity** and **target date**
- **Destination country**
- **Photos, drawings** or links, if you have them