Organize the evidence and next steps for a China supplier dispute
InterBridge helps overseas buyers organize the evidence, identify the counterparty and compare next steps in a written options summary, without legal advice or recovery guarantees.
A good fit if
- You paid a deposit or balance and the supplier has not delivered or refunded
- You received goods that do not match the order, or the supplier has stopped replying
- You are deciding whether negotiation, an on-site check or legal advice is the proportionate next step
What we coordinate
Case and evidence review
Build a chronology and organize contracts, payment proof, specifications, samples, inspection evidence and communications.
Counterparty and site checks
Check available registration details and, when separately agreed and feasible, coordinate an on-site visit to verify the counterparty.
Negotiation and escalation coordination
Support bilingual contact and coordinate a qualified lawyer or other specialist if formal action is appropriate.
What you receive
- Case chronology and evidence checklist
- Known counterparty details and unresolved identity questions
- Record of the contact or negotiation steps you agree
- Options summary with dependencies, costs still to confirm and next decisions
How it works
Preserve the record
Collect original files, payment evidence, product terms and full message history before any further contact.
Identify the counterparty
Match the English and Chinese names, addresses, registration details and payment recipients available.
Assess practical routes
Review evidence gaps, commercial leverage, contact strategy and whether legal input is needed.
Carry out the agreed step
Coordinate the communication, visit, negotiation or referral you choose and record the outcome.
Scope and limits
- No recovery, refund, response, settlement or legal outcome can be guaranteed.
- InterBridge is not a law firm and does not represent clients in court; legal work needs a separately engaged, qualified lawyer.
- Site visits, database searches, translation, notarization, investigation and legal fees depend on feasibility and the written scope.
Common questions
What should I do first if my Chinese supplier stops replying?
InterBridge suggests you preserve the record and hold off on further payments until the situation has been reviewed. Keep original contracts, invoices, payment proof, approved specifications or samples, shipping and inspection records, and complete unedited message histories. Then send an agent your chronology and a list of documents, and the agent replies with the questions needed to assess your options.
Can InterBridge get my money back from a Chinese supplier?
No. InterBridge does not guarantee a recovery, refund, response or settlement. Outcomes depend on the evidence, whether the correct legal entity is identified, the supplier’s assets and response, the contract terms, the time that has passed and the route pursued. InterBridge organizes the case and coordinates options, and is not a law firm.
How much does supplier dispute support cost?
InterBridge quotes dispute support per scope, and you agree the quote before any work starts. The price depends on how much evidence must be organized, whether translation is needed, whether an on-site check is agreed and how the case develops. Lawyers’ fees, notarization and other third-party costs are separate.
How long does a supplier dispute take to resolve?
The duration depends on how complete the evidence is, how the supplier responds, the contract terms, the amount involved and the route chosen, from negotiated settlement to formal legal action. InterBridge cannot promise a timeframe. The options summary sets out the dependencies of each route so you can decide whether it is worth pursuing.
Do I need to be in China to handle a supplier dispute?
No. Most of the work runs remotely from the documents, messages and payment records you send. An on-site supplier check, where feasible, is agreed as an extra. If you pursue formal action, a qualified lawyer advises whether any step needs you or a representative in China.
Is InterBridge’s initial case review legal advice?
No. The initial review is an operational assessment of the record you provide and the practical routes available. InterBridge is not a law firm and does not represent clients in court. Legal advice must come from a qualified lawyer in the relevant jurisdiction, whom InterBridge can coordinate if you want.